These frequently asked questions should answer many of the questions you have about Leland Pet Resort. If you can’t find an answer, feel free to contact us. We’re listening with all ears (floppy and otherwise).
Absolutely! A team member will be happy to show you around. Feel free to stop by anytime. We pride ourselves on keeping an exceptionally clean facility. Please take note of our limited weekend hours. During these times our lobby may be busy so your patience is appreciated.
Lodging rates are applied per night. You may check-in at anytime on your drop-off day. Check out time is noon. A $15 discounted daycare fee will be applied for all afternoon checkouts. This fee is waived for dogs being groomed or bathed. Late check-out fees are waived on Sundays.
We request you cancel your Dog Daycare reservations by 8 a.m. Overnight lodging reservations pay a 25% deposit. To receive a full refund you should cancel 48 hours prior to the date your reservation begins. Reservations cancelled with less than 48 hours may have the deposit applied to a future reservation. If the reservation is not cancelled the deposit is forfeited. Holiday reservations should be made well in advance and may have a longer cancellation period. RESERVATIONS ARE NOT CONFIRMED UNTIL A DEPOSIT IS MADE.
We provide bedding for each guest. You may bring comfort items or toys. We do not accept rawhide treats or marrow bones as they pose a choking hazard. Please make sure all belongings are labeled appropriately with your pet's name prior to check in. We are not responsible for loss or damage to any items left with your pet. We encourage you to bring your pet’s regular diet to help alleviate an upset tummy. We do not feed raw meat diets except freeze-dried raw food.If you prefer, we will feed our in-house diet which is a high quality easily digestible kibble for an additional $3.00/Day.
All medications are administered by our highly trained management staff. We are only able to administer oral or topical medication (no injections). North Carolina regulations require that the medication be in the original prescription container. There is a small additional charge for administering medication.
The quickest way to get started is to create a client profile by clicking the Client Portal tab above and request Daycare: 1st Free Day Orientation. We like to get to meet all our dogs prior to any reservation. If you are local and are looking for dog daycare we require a dog orientation visit. This is a free day in which your dog can get to know the facility and the staff and we will evaluate your dog's compatability with our play groups. If you looking for overnight lodging we require either an orientation day or a reference from within the past year from another boarding facility.